Privacy Policy

Information we gather

Registration details such as full name, residential address, date of birth, nationality, telephone number, and email are captured to establish your identity and meet anti-money-laundering obligations under our Curaçao licence OGL/2024/112/0974.

Financial markers including deposit channels, withdrawal preferences, billing addresses, and partial card identifiers are stored to facilitate transactions while shielding sensitive numbers behind tokenisation layers.

Behavioural footprints — including device fingerprints, browser type, IP geolocation, page interaction logs, and game session histories — are recorded to bolster security and refine the playing experience.

Purposes of processing

Your information powers core service delivery: opening an account, validating identity, processing wagers, settling withdrawals, and resolving any disputes you may raise with our team.

Regulatory cooperation is a further purpose — BeonBet Casino may share information with the Curaçao Gaming Control Board, tax authorities, or UK law enforcement where binding legal requests are presented.

Where you have provided affirmative consent, certain data may be used to tailor bonus offers, communicate product updates, and invite participation in customer satisfaction studies. Consent can be withdrawn at any time.

Sharing with trusted third parties

Selected processors — payment gateways, KYC verification bureaus, hosting providers, fraud screening platforms, and game studios — receive only the minimum data required to perform their contracted role.

Each partner is bound by written agreements containing confidentiality obligations, security standards, and restrictions on secondary use of the information they handle on our behalf.

We do not sell, rent, or barter customer information to advertising networks or data brokers under any circumstances.

Security and retention

Industry-recognised safeguards including TLS transport encryption, segmented databases, role-based access controls, and periodic penetration testing protect the integrity of our customer records.

Records are retained for the duration of the account relationship and for up to ten years thereafter to satisfy financial reporting, regulatory audits, and dispute resolution requirements.

Once retention periods expire, records are securely erased or irreversibly anonymised in accordance with documented deletion schedules.

Your rights under UK data protection law

Under the UK GDPR and the Data Protection Act 2018 you can request copies of the personal data we hold, ask for inaccuracies to be amended, and request erasure subject to legal retention obligations.

You may also restrict certain processing activities, object to direct marketing, and lodge complaints with the Information Commissioner's Office (ICO) if you feel concerns have not been adequately addressed.